Digitized Queue Management

Solutions Implemented

Looking into the needs of the client, our team had created a comprehensive hospital management system. The structure was a web-based software system that helped manage the various complicated processes and workflows that were inherent to the regular working of the hospital. It provided interfaces for the various stakeholders of the hospital to capture, access, manage and report information about every single aspect of the hospital’s functioning.

The system had an added layer of technology – the digital token system that reduced the commotion of the OPD patients. The patients would be comfortably seated in the waiting lounge, lined with LED panels that would call out the token numbers and guide them to the room with the concerned doctor. These panels were set up in three languages Hindi, English and Marathi to
cater to all kinds of people.

The system eradicated any scope for human errors, that were possible in the old, manual method of hospital management, making the flow of the work more efficient. Every process on the system was automated, reducing the possibility of mistakes significantly. All departments in the hospital were interconnected and integrated with this automation, enhancing the patient care quality as well as the hospital’s turnover. For example, an OPD patient consulting a doctor from the orthopedic department, was requested for a X-Ray, a request stating the exact requirement and specifics was then internally sent to the radiology team under the patient’s unique hospital ID, making the process faster, easier and full-proof.

Since there was a huge load of data generated daily, managing it in the conventional method is simply impossible. Patient records, treatment records, investigation reports, diagnosis reports, billing, inventory and hundreds of other pieces make the situation out of control. An integrated, centralized document management system that recorded and retrieved information in just a few clicks. Since the reference point was common, there was no ambiguity or duplication in data.

As part of digitization, our team also delivered a hospital website that gave detailed information about all the hospital departments, working hours, doctor information and so forth.